Refund policy

Owner: Yeya Goods LLC

Last updated: 03-19-2026

1. Scope of this Policy

This Returns and Refunds Policy (the “Policy”) governs the conditions applicable to requests for returns, exchanges, replacements, store credit, or refunds for products purchased through www.yeyamarket.com (the “Site”) by Yeya Goods LLC, doing business as YEYA Market (“YEYA Market,” “YEYA,” “we,” “our,” or the “Company”).

This Policy applies only to purchases made through the Site for delivery or pickup within the United States, unless YEYA expressly indicates otherwise.

2. General Rule

Due to the nature of the products sold by YEYA Market, especially food, beverages, and consumer goods, not all purchases are eligible for return, exchange, or refund.

Each request will be evaluated in accordance with:

● the nature of the product;

● its condition at the time of the claim;

● safety, hygiene, and traceability considerations;

● the evidence provided by the customer;

● applicable consumer protection laws.

Approval of a return, exchange, or refund is not automatic and will be subject to review by YEYA Market.

3. Timeframe to Submit a Claim

Unless applicable law requires a different period, the customer must submit any claim related to an order within 48 hours from the date of delivery or the date on which the order became available for pickup.

YEYA Market may reject requests submitted outside the period indicated above, except in cases of manifest error attributable to YEYA or where applicable law provides otherwise. Nothing in this section shall limit any mandatory consumer rights that may apply under applicable law.

4. Cases in Which a Remedy May Apply

YEYA Market may consider a refund, replacement, exchange, or partial or full store credit when, after reasonable review, any of the following circumstances is confirmed:

a) the customer received a product different from the one ordered;

b) the order arrived incomplete and the missing item is attributable to YEYA;

c) the product arrived damaged during transport or delivery;

d) the product has a manufacturing or packaging defect that affects its ordinary use;

e) the order could not be delivered for reasons attributable to YEYA and was not reasonably rescheduled;

f) there was an incorrect or duplicate charge;

g) any other circumstance that YEYA reasonably determines to be appropriate.

In such cases, YEYA Market may, in its reasonable sole discretion and in accordance with applicable law, choose to:

● replace the product;

● issue store credit;

● provide a partial refund; or

● provide a full refund.

5. Products Not Eligible for Return

Except in cases of YEYA error, properly documented transit damage, confirmed defect, or applicable legal requirement, we do not accept returns of the following categories:

a) food, beverages, and other perishable products;

b) refrigerated, frozen, or temperature-sensitive products;

c) opened, consumed, handled, or altered products;

d) products without original packaging, with broken seals, or otherwise not in a condition suitable for resale;

e) hygiene, personal care, or intimate-use items;

f) products damaged due to misuse, improper storage, or handling after delivery;

g) gift cards, coupons, promotional discounts, or similar benefits;

h) items marked as final sale, clearance, or non-returnable.

This restriction is based on food safety, hygiene, consumer protection, and commercial integrity considerations and is consistent with common practices of comparable stores.

6. Conditions for a Return to Be Considered

When a product is potentially eligible for return, the customer must, as applicable, comply with the following conditions:

● provide valid proof of purchase;

● keep the product in a condition as close as possible to the one in which it was received;

● not have consumed or substantially altered the product, except where the nature of the issue could only be discovered upon opening it;

● retain the original packaging, where possible;

● provide sufficient evidence of the reported issue.

YEYA Market may request additional information before making a decision.

7. Required Evidence

To process a claim, the customer must send to info@yeyamarket.com the reasonably necessary information, which may include:

● order number;

● name of the purchaser;

● email address used for the purchase;

● clear description of the issue;

● photographs of the product received;

● photographs of the outer and inner packaging;

● photographs of the label, lot number, or date, where applicable;

● evidence of the reported damage, error, defect, or incident.

Failure to provide sufficient information may delay or prevent evaluation of the request.

8. Review Procedure

Once the claim has been received, YEYA Market will review the information provided and may:

● request additional data or evidence;

● offer a solution without requiring physical return of the product;

● authorize a return;

● deny the request if it does not comply with this Policy.

In certain cases, YEYA Market may issue a refund without requiring the physical return of the product, especially when, for reasons of cost, safety, traceability, perishability, or sanitation, it would not be reasonable to request its return.

9. Refunds

If the request is approved, the refund may be issued:

● to the original payment method; or

● through store credit or another commercially reasonable solution, where legally valid and accepted by YEYA Market or by the customer, as applicable.

The time for the refund to appear will depend on the payment processor, bank, or card issuer, and therefore YEYA Market does not control the exact time at which the funds will become available in the customer’s account.

10. Shipping Costs

Unless the issue was caused by an error of YEYA Market, a confirmed defect, or transit damage attributable to the fulfillment operation, original shipping charges are non-refundable.

If a physical return is authorized for a reason not attributable to YEYA Market, the cost of return shipping may be the responsibility of the customer.

If the claim is approved due to YEYA error, incorrect product, confirmed defect, or properly documented damage, YEYA may assume the reasonable cost of replacement or return, or may resolve the issue without requiring the physical return of the item.

11. Exchanges and Replacements

YEYA Market may offer exchanges or replacements only when:

● the product received is incorrect;

● the product arrives damaged;

● the product has a verified defect; or

● the same item is available.

We do not guarantee replacement of out-of-stock, discontinued, seasonal, or limited-availability products. In such cases, YEYA may offer a reasonable alternative, store credit, or a refund, at its discretion.

12. Orders with Pickup or Local Delivery

For orders delivered through local delivery or collected by pickup, the customer must inspect the order as soon as reasonably possible.

Any shortage, error, or visible issue must be reported within 48 hours of delivery or pickup. After that period, YEYA Market may reasonably presume that the order was received in conformity, absent clear evidence to the contrary.

13. Undeliverable or Uncollected Orders

If an order cannot be delivered or picked up for reasons attributable to the customer, including incorrect address, repeated absence, lack of response, failure to collect within the informed time window, or inability to contact the customer, YEYA Market may:

● reschedule delivery or pickup, with an additional charge if applicable;

● cancel the order in whole or in part; or

● retain a reasonable charge for handling, preparation, failed delivery, or non-recoverable products.

For perishable, sensitive, or immediately dispatched products, YEYA Market may deny a full or partial refund when the inability to deliver or collect is attributable to the customer.

14. Sale Items, Promotions, and Final Sale

Unless otherwise required by mandatory law, items purchased through:

● clearance;

● special promotion;

● closeout discounts;

● final sale; or

● campaigns expressly marked as non-returnable,

may not be eligible for return, exchange, or refund, except in cases of incorrect product, damage, or confirmed defect.

15. Abuse Prevention

YEYA Market reserves the right to reject return, exchange, or refund requests when it reasonably detects:

● abusive or repetitive use of the Policy;

● unusual claim patterns;

● inconsistent or insufficient evidence;

● indications of fraud;

● improper handling of the product;

● non-compliance with this Policy.

Nothing in this section shall limit any non-waivable rights that may correspond to the consumer under applicable law. YEYA Market may also suspend or restrict customer accounts associated with such activity.

16. Changes to this Policy

YEYA Market may modify this Policy at any time to reflect operational, commercial, logistical, or legal changes. The current version will be the one published on the Site on the relevant date.

17. Contact

For inquiries or requests related to returns and refunds, you may contact us at:

YEYA Market

Yeya Goods LLC

Email: info@yeyamarket.com